These Billing Terms apply to every paid moonstone subscription and form part of the Terms of Use. moonstone sells two separate paid products: the moonstone Pro membership, and Scan API plans. They are billed independently: holding one does not grant or affect the other, and cancelling one leaves the other running.
What you are charged and when
Prices are shown in United States dollars on the page where you subscribe, and the price you see at checkout is the price you are charged. Payment is taken at the moment you subscribe and then at the start of each subsequent billing period. Applicable taxes may be added at checkout.
Payments are processed by Stripe. Your card details are given to Stripe directly and are never seen or stored by moonstone.
Automatic renewal
Every moonstone subscription renews automatically. Subscriptions are monthly and renew each month at the then-current price for your plan, charged to the payment method on file, until you cancel. Monthly renewals are not announced in advance: there is no reminder email before each one, and your renewal date is shown in the billing portal.
A free trial is the exception. Where a subscription starts with free days, we email the address on your account before those days end and the first charge is taken.
If we change the price of a plan you already hold, we will tell you before the change takes effect and you may cancel before it is applied.
Free trials
Some subscriptions are offered with a free trial. Where one applies, the page where you subscribe and the Stripe checkout both state the number of free days and the price that follows. A trial is a subscription with the first days free, not a separate product: it converts into a paid subscription automatically at the end of those days unless you cancel first.
Cancel before the free days end and you are not charged anything. We email you before a trial ends so the charge is never the first you hear of it, and cancelling is the same self-service route as any other subscription.
How to cancel
You can cancel at any time, yourself, from the billing portal linked on your membership page and on your API keys page. No email, phone call or request to support is required.
Cancelling stops the next charge. It does not end the period you have already paid for: your paid features stay available until the end of the current billing period, and lapse at that point.
Scan API plans
Scan API plans are Sandbox, Developer, Growth and Scale. Sandbox is free and needs no card. The three paid tiers are monthly subscriptions, charged when you subscribe and again on the same day each month until you cancel, at the price shown on the pricing page and confirmed at checkout. What each tier permits, and what it does not, is set out in the API Terms and Acceptable Use.
Each tier carries a monthly scan quota and a per-minute rate limit. There are no overage charges: when the quota is spent the API refuses further calls rather than billing you for them. Unused scans do not roll over, and the quota resets when your billing period does.
Moving to a larger plan takes effect at once. You are shown the prorated amount, already net of credit for the days you have not used on your current plan, and you agree to that figure before it is charged. Moving to a smaller plan takes effect at the end of the period you have paid for, so the quota you bought is not cut short. Ask us at support@moonstonehq.com to schedule one.
Cancelling an API plan stops the next charge. Your keys are not deleted and your integration does not break at cancellation: at the end of the period you paid for, the account drops to the free Sandbox plan and its limits, and calls above those limits are refused. Revoking a key is separate from cancelling a plan, and revoking every key does not cancel anything.
Refunds
Because cancelling is immediate and self-service, and because access continues to the end of the period you paid for, we do not generally refund a period that has already begun, and we do not refund partial periods.
If you were charged in error, charged after cancelling, or could not use a paid feature because of a fault on our side, write to support@moonstonehq.com and we will put it right, including a refund where that is the fair outcome. Consumer rights that cannot be waived under the law where you live are unaffected by anything in this section.
What happens to your data
Cancelling a subscription does not delete your account. Your collection, portfolio and watchlist remain available on the free tier, and paid surfaces such as full Market Reports become locked again rather than removed. Deleting your account is a separate action. You can do it yourself: cancel any subscription first, then delete the account from your account settings. Everything attached to it, including your portfolio, watchlist and API keys, goes with it and cannot be recovered.
Failed payments and suspension
If a renewal payment fails, paid features may be suspended until payment succeeds. We may cancel a subscription that remains unpaid. Updating your payment method in the billing portal restores access once the payment clears.
Questions
Billing questions go to support@moonstonehq.com. We aim to answer within two business days.